Genesis Call Accounting, which previously was compatible with ShoreTel telephone systems, has added additional connection methods. Now, Genesis can connect to ShoreTel systems using both a serial interface (which provides all the call data for the day, once a day) or by extracting the call records every minute directly from the ShoreTel's internal SQL database.

This additional connectivity support gives ShoreTel users wanting call tracking the ability to have access to call records in a more timely manner than what is currently available from other solutions. Genesis Call Accounting supports real-time collection from Avaya (& Nortel), Cisco, ShoreTel, and hundreds of other telephone systems, both current and legacy models.

Genesis Systems has recently confirmed compatibility between Genesis Call Accounting and the Microsoft Lync, sipXecs and Ezuce telephone systems. Now users with any of these systems can use our fully-featured Call Accounting system to track, bill, and control telephone use. 

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Genesis Systems was founded with the primary goal to continually provide our customers with solutions that will save them money, save them time, and eliminate uncertainties and guessing about equipment requirements. Over the past 30+ years all of us at Genesis have been proud to provide our customers with solutions that are in line with this goal.

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