Hotels are a home away from home for travelers, offering comfort, convenience, and safety. As such, hotel management is responsible for ensuring the safety and security of their guests at all times. One important aspect of this is having effective emergency notification tools in place. Emergency notification tools can save lives in the event of an emergency, and they can also provide peace of mind to guests and staff.

Hotels have fire detection and prevention solutions in place, but often do not have any emergency alerting or broadcasting systems. These tools are essential because they can alert guests and staff to potential dangers, and they can provide critical and timely information on how to respond to emergency situations. They can also help prevent panic and confusion, which can be just as dangerous as the emergency itself.

Emergency Alerting solutions can be used to alert guests and staff to a wide range of emergencies, such as severe weather, natural disasters, acts of terrorism, evacuation or lockdown events, and other potential emergencies. These systems can provide specific instructions to both staff and guests on how to respond to the emergency, such as where to go and what to do. They can also help prevent misinformation and rumors from spreading, which can create unnecessary panic and confusion.

Additionally, text messaging, phone calls, and digital signage can be used to reach guests directly and provide them with information on the emergency and what they should do. Digital signage can be used to display emergency alerts and instructions in common areas of the hotel. these tools also provide guests with the ability to remain in contact with the hotel and staff after evacuation and while awaiting further instructions, or in the event of additional needs for assistance.

Emergency notification tools are essential in hotels to ensure the safety and security of guests and staff. They can save lives, prevent panic and confusion, and provide peace of mind. Hotel management should invest in high-quality emergency notification tools and ensure that they are regularly maintained and tested to ensure they are functioning properly. By doing so, they can help create a safe and secure environment for everyone.

Contact us for more information on our emergency alerting and management solutions, specifically tailored to hospitality organizations like yours.

We're excited to announce our new website has gone live!

The latest update reflects a number of our new solutions and enhancements, as well as specific use case information, and details around many of our integrations with common problems and our solutions to them.

Perhaps most exciting are our new tools to help you easily determine exactly what's needed to build your ideal solution.

Give our new solution designer a try! Genesis Solution Designer

Additionally, we've been working hard on our new solutions over the past 2 years, and have a lot of updates which will be posted to our news section in the coming months. Stay up-to-date by bookmarking this page!

We at Genesis are committed to providing a superior customer experience. Give us a call at 1-888-993-2288 to see for yourself.

Join us on May 26th at 10:00am PT to hear our story building an alerting solution on top of RingCentral's extensive collection of APIs. With our background in call recording and SMS alerting, it was a natural fit to add Team Messaging support to post alerts within the RC App and protect the privacy of emergency calls by adding on-demand call recording.
Read our story here or join the discussion here!

We're excited to announce our latest enhancement to E911, lockdown and evacuation alerting.. Support for ALL on-premises and cloud telephone solutions!

Now, users of nearly any telephone solution can benefit from our full alerting capabilities, which include (but are not limited to):

- In-App push notifications via our native Android & iOS app (available in the Google & Apple App Stores)

- Email & native SMS

- Desktop screen pops

- Overhead pages

- Audible alerts on telephone sets

- Visual alerting hardware

- Team Messaging Solutions (Teams, RingCentral MVP, etc.)

- and more!

Not only can you send your staff alerts via all these paths, but you can also flexibly choose when, where and how to alert certain staff based on what best fits your needs. You can choose to selectively alert any on-site or off-site staff, or specify groups to notify depending on the type of incident. You can track staff responses and compel responses to ensure safety, and see in real-time if any staff left in the building, and where... and more.

The best part is that Genesis uses your existing telephone system(s), paging equipment, and smart devices to provide a total safety and alerting solution! No additional hardware to buy and no retrofits or replacement equipment or phone system upgrades are required. There is simply no easier or more cost effective solution available to you today!

Call us at 1-888-993-2288 to talk to someone now, or email us at sales@buygenesis.com for more information. Whether you're a prospective or current Genesis user, we're excited to show you how we can improve your organization's safety quickly, easily and cost effectively.

Genesis alerts are now available in both standard text and adaptive card formats! Now users can choose easier to read, interactive alerts that allow responders to collaborate in real-time, track acknowledgments , and more. In addition to our mobile app solution Incident Aware, the addition of the new adaptive card features allows Genesis users to better collaborate and manage emergencies quickly and effectively.

Genesis has provided some of the most safety-forward 911 and other emergency alerting solutions for businesses for over 15 years. GenAlert started as a solution for providing simple notifications in the event someone dialed an emergency number, with options for including additional information related to location and personal details.

Genesis added a significant number of additional features in 2017, leveraging more telephone system features and capabilities to enhance the quality & visibility of emergency notifications, as well as providing additional tools for evaluating and archiving critical information for post-call analysis. GenAlert now gives users the ability to not only receive alerts in real-time when 911 is dialed, but also provides selective call audio recording, security staff call monitoring, dynamic location lookups, overhead & telephone-based paging capabilities, and much more.

Contact Genesis Systems at 1-888-993-2288 for more information on how we can help you solve all your alerting and emergency collaboration needs with our cost effective, easy-to-implement solution.

Genesis is proud to announce support for Mitel's MiCloud Connect solution!

In addition to supporting both legacy and all current on-premises Mitel systems, Genesis's support for for MiCloud Connect extends our in-depth call analytics and reporting to businesses using the latest Mitel cloud-based solution.

Users can expect the same quality of reporting, analytics, and alerts as our other solutions, and can additionally benefit from our flexible cloud hosting options for a fully cloud-based, managed solution.

Genesis Systems has been an industry leader in call reporting & analytics for over 35 years. Contact us at 1-888-993-2288 to find out how we can help you gain the most insight into your business.

In today’s world where public safety is a major concern, it is important that all possible tools are available to assist the respondents when managing emergency situations.

In today’s world where public safety is a major concern for all organizations, it is important that all possible tools are available to assist the respondents when managing emergency situations. Genesis developed GenAlert, a Ring Central solution that not only notifies the pertinent individuals when a 911 emergency call has been placed, in real-time, but also allows customizable additional actions to be taken such as Glip instant messaging, generating emails, sending SMS or text messages, triggering custom alarms like strobes, etc., plus many more…

The decision to begin developing GenAlert for RingCentral was a easy. Our development cycle typically begins with evaluating the available integration points, APIs and any other accesses to the necessary data. Typically, access to the necessary data is the difficult part; APIs are often not available or accessible externally, system design isn't condusive to integrating third-party solutions, data isn't available in a timely manner, etc. During the evaluation phase it was apparent we'd be able to work with RingCentral due to the extensive catalog of APIs, and additionally be able to provide features that were not possible on other systems. This gave us the confidence to engage deeper and start planning the addition of these features uniquely for RingCentral users.

During the development of GenAlert, Genesis recognized the requirement to perform many different tasks when a 911 call is placed. Genesis utilized many of Ring Central APIs such as Events & Notifications Subscriptions, Call Control, Call Recording, User Settings, Device, Call Log, GLIP, etc. to determine when calls happen, where the caller is, who to add to the audio stream, whether to record the call, etc. Since these requirements are fairly comprehensive, there are a variety of events occurring at the time a call is detected, during the call, and even after the call that need to be considered, monitored and recorded.

While developing GenAlert we were impressed with the knowledge and responsiveness of the Ring Central development team to our questions and concerns. The Ring Central development team added features and enhancements to APIs which helped both us and the customer in accomplishing what was required. They also explained in detail some caveats and issues that were not as well documented and the side effects or real-world implications of these. Initially in the early development stage of GenAlert we had almost daily email & voice communications with them to better understand the features and capabilities of the API’s. Also, the Community Pages were of great assistance in resolving some of issues we encountered during development.

In short with Genesis’ vast Telecom knowledge and experience combined with the exceptional help and support of the Ring Central development team and the development API tools available to us, the development of GenAlert went quite smoothly. Genesis GenAlert is our latest hosted solution available as a monthly service add-on for Ring Central users.

Genesis is excited to announce our GenAlert real-time 911 alerting solution is now compatible with Mitel Phone Systems!

Many Mitel users already use our Call Tracking solution for managing staffing resources and telephone use (and misuse), and can now add real-time alerting to greatly improve on-site awareness and emergency response time. The issue with standard call-accounting-based alerting solutions is that they only notify you once the call has completed (hung up).

Since real emergency calls are rarely terminated prior to emergency services arriving on-site, staff often have no idea anything is happening until help is already on-site. Since staff are the closest responders - and are certainly more familiar with the premises - they need to be the first people to know when there's an issue requiring emergency help. Response can then start immediately, staff can coordinate and both attend to the emergency and be ready to direct Fire, Police and EMS services prior to their arrival. 

Mitel users can receive alerts via a combination of desktop-based alerts, in-app notifications on Android & iOS devices, emails, SMS messages, and custom integrations with strobe lights and other equipment. Combining all these paths, it's nearly impossible for your staff to not be immediately aware there's an emergency in progress that requires their help.

When adding in our call tracking & reporting solution and our app-based incident tracking & mass notifications, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for Mitel users of any size.

Contact Genesis for more information on our Mitel-compatible solutions and how we can help you meet your custom requirements! 

Genesis Systems has recently added support for Teams in both our GenAlert 911 Alerting and Call Tracking & Reporting solutions!

Now, locations using Microsoft Teams (either solely, or as a component in their telephony environment) can extend their real-time emergency awareness and greatly improve on-site emergency response time.

You simply cannot be too informed in the event of emergencies, and this is why GenAlert provides flexible, real-time multi-path alerting which includes emails, SMS, desktop alerts, triggering on-site physical equipment, in-app alerts, and even integrations with social media platforms.

Likewise with call tracking; many Teams users complain about the reporting and data natively available, especially when attempting to generate consolidated reports for business units and specialized reports, not to mention users who rely on call analytics in day-to-day operations.

Genesis Call Accounting & Tracking provides Teams users with flexible, easy-to-use reporting that can be customized to your requirements, delivered on any schedule you need, and can even alert you to misuse or account compromises. Genesis has been the standard for many of the largest organizations for over 35 years, and this legacy continues now for Teams users.

Contact Genesis Sales for more information!

1-888-993-2288

Genesis Systems is proud to be the recipent of RingCentral's 2020 Application of the Year award! Genesis has worked tirelessly since 2018 to build and enhance our RingCentral-compatible alerting solution. This award recognizes the ongoing efforts of both Genesis and RingCentral staff to improve on-site safety for organizations of all sizes.

GenAlert is the most feature rich, cost effective emergency management solution for RingCentral & compatible platforms (including Avaya Cloud Office, Office@Hand, TELUS Business Connect, etc.). Add our Incident Aware alerting & mass notification app and expand your capabilities to additionally include smartphone push notifications, location tracking and alerting, manual incident creation and tracking, real-time 2-way communication options and much more.

Check out GenAlert in the RingCentral App Gallery and contact us at sales@buygenesis.com or 1-888-993-2288 to find out more about GenAlert for RingCentral, and how we can help you dramatically improve your on-site emergency response.