Smarter Emergency Communication with Genesis Public Aware

Reliable communication is critical in any emergency. Genesis Public Aware delivers next-generation mass notification technology built to unify your emergency response. Designed for both private and public sector use, Public Aware ensures that the right message reaches the right people—instantly.

A Unified Platform for Critical Alerts

From a single interface, users can trigger SMS, email, voice, mobile app, paging, and social media notifications with precision. Integration with existing SIP systems, fire panels, and paging infrastructure ensures organization-wide coverage. With geo-targeted alerts and GPS tracking, administrators can monitor movement, verify safety status, and direct response efforts in real time.

Advanced Control and Reporting

Public Aware goes beyond basic alerting. Administrators can:

• Schedule incidents for drills or recurring reminders.

• Capture multimedia incident reports with GPS accuracy.

• Use two-way chats for real-time coordination among responders.

• Generate comprehensive reports for compliance and review.

Technology That Scales with You

Whether managing a single site or a multi-campus network, Public Aware provides cloud-based scalability, API integration, and data export tools to keep systems secure and operations transparent.

Contact Genesis Systems to see how Public Aware can transform your emergency communication strategy.

Incident Aware Paging from Genesis Systems delivers a unified, cloud-based approach to emergency communication—combining real-time paging, multi-channel alerting, and incident management into a single, integrated solution.

Built for interoperability, Incident Aware connects with on-premises or cloud telephony systems, enabling organizations to initiate, route, and broadcast alerts across SIP phones, multicast devices, overhead speakers, mobile apps, desktops, SMS, and email. Pages can be geo-targeted to specific sites, zones, or buildings, or sent organization-wide to support both localized and global event response.

Administrators can define event-driven triggers and automate page delivery based on alert type, severity, or location. The platform supports staged alerting, enabling escalation workflows that distinguish between routine notifications and critical incidents.

Incident Aware’s multicast architecture optimizes network efficiency by delivering a single audio stream to multiple endpoints, reducing bandwidth requirements compared to traditional unicast paging. It also supports cross-platform paging mirroring, extending alerts between disparate systems for full coverage across hybrid environments.

With scalable design, flexible configuration, and seamless integration into existing infrastructure, Incident Aware Paging provides organizations with a modern, technically robust foundation for coordinated emergency communication and enterprise-wide situational awareness.

Discover how Incident Aware can modernize your organization’s emergency communication.
Contact Genesis Systems to learn how to integrate Incident Aware Paging into your existing infrastructure

Please be advised that Genesis Systems will be closed on Tuesday, September 30th in observance of the Canadian statutory holiday, National Day for Truth and Reconciliation. Our offices will reopen on Wednesday, October 1st.

We encourage customers to plan ahead for any support needs prior to the holiday. As always, you can reach out to us before the closure for assistance, and we will respond promptly once operations resume.

Thank you for your understanding, and we wish you a meaningful and reflective holiday.

As organizations increasingly adopt Microsoft Teams for unified communication, managing emergency alerts, analytics, and cost control becomes ever more critical—this is where Genesis’s Teams-integrated solutions shine. Genesis extends Teams by enabling real-time alerting on emergency calls (e.g. 911), automatically identifying caller location, and broadcasting notifications via overhead paging, desktop popups, and even mobile apps with guided response workflows. Our system also consolidates call and meeting data—capturing user-level details that Teams alone doesn’t readily provide—to generate robust reports for compliance, performance measurement, and usage tracking. An especially compelling benefit for large institutions, such as universities, lies in optimizing licensing: by pinpointing unused or under-utilized accounts or hardware, organizations have eliminated significant excess licensing costs, while still fulfilling all reporting and alerting obligations.

Contact Genesis today to learn more.

Are you considering moving your hotel phone system to RingCentral? Adding Genesis Call Accounting to your RingCentral hospitality platform takes your communications to the next level. Together, they give you not just a reliable phone system, but powerful insights, security, and control that directly improve guest satisfaction and operational efficiency.

Genesis Call Accounting provides real-time visibility into call activity across all departments and properties, helping you manage costs, optimize staffing, and deliver better service. With detailed reporting and call recording access, managers gain the tools to ensure accountability and consistent guest experiences.

Safety and responsiveness are also enhanced. GenAlert instantly notifies your team when an emergency call is placed, while Incident Aware supports real-time tracking and coordination during critical events. Together, they provide peace of mind for staff and guests alike.

By combining RingCentral with Genesis, hospitality organizations streamline operations, strengthen guest service, and ensure they are ready for both daily interactions and emergencies. Every call becomes an opportunity to improve the guest experience and build long-term loyalty.

To learn more, contact Genesis Systems today.

In the modern workplace, seamless communication and rapid response to emergencies are no longer optional—they’re essential. While RingCentral provides a powerful cloud communications platform, pairing it with Genesis Systems takes your environment to the next level, uniting communication, safety, and analytics in one cohesive solution.

Smarter Emergency Management: Genesis integrates directly into RingCentral to deliver advanced emergency alerting and management. When someone dials 911 or another critical number, Genesis automatically triggers alerts across multiple channels—mobile app, SMS, voice, email, and even on-site paging systems. With location-rich notifications, your team can respond faster to incidents like evacuations, lockdowns, or medical emergencies, ensuring no time is lost when it matters most.

Real-Time Incident Response: Emergencies don’t wait, and neither should your communication system. With Genesis, you can send real-time alerts that include precise GPS details and incident context. Whether it’s a drill, a weather event, or an urgent safety situation, Genesis gives staff and responders the information they need instantly, accessible on both mobile and desktop devices.

Extend Communication Beyond the Cloud: While RingCentral excels in cloud communication, Genesis bridges the gap to your on-site infrastructure. By leveraging multicast and SIP technologies, Genesis integrates with existing paging systems, eliminating the need for costly rip-and-replace strategies. This extends the reach of your emergency communications to every corner of your organization.

Unlock the Power of Call Analytics: Beyond safety, Genesis empowers smarter decision-making with detailed call tracking and analytics. Monitor usage, identify trends, control costs, and detect misuse or abuse. These insights turn your RingCentral environment into not just a communication system, but a data-driven tool for operational excellence.

Why Genesis + RingCentral?
Unified Platform: Manage calls, alerts, and incidents in one place.
Enhanced Safety & Compliance: Ensure rapid response and adherence to protocols.
Data-Driven Insights: Turn call activity into actionable intelligence.
Seamless Integration: Connect cloud and on-premise systems effortlessly

By combining RingCentral with Genesis, you’re not just adding features—you’re transforming how your organization communicates and responds. Emergencies are managed with precision, calls deliver valuable insights, and every message reaches its destination.

Elevate your RingCentral environment with Genesis—because communication and safety should always work hand in hand.

Please be advised that our office will be closed on Monday, September 1st, for Labour Day. We will reopen on Tuesday, September 2nd with regular business hours.

We wish all our clients, partners, and staff a safe and enjoyable Labour Day weekend!

In a crisis, clear communication is the most important response tool. The Incident Aware App was designed to give organizations a smarter way to trigger and manage alerts across multiple channels—ensuring that no matter where people are or what device they’re using, they get the message.

One Trigger, Multiple Channels

With Incident Aware, a single action—whether from a desk phone, mobile app, or desktop computer—instantly activates the cloud-based system. From there, alerts can be delivered simultaneously through visual notifications, audible alarms, and integrated APIs, reaching staff and responders without delay.

Visual Alerts

Critical information doesn’t just need to be heard—it needs to be seen. Incident Aware delivers visual alerts directly to desktop screens, digital signage, mobile phones, and email, ensuring messages are impossible to miss and providing immediate, actionable details when they matter most.

Audible Alerts

For situations where sound is essential, the system integrates with overhead paging, loudspeakers, desk phones, and mobile devices. Whether through a siren, an automated call, or a broadcast announcement, audible alerts ensure that people are reached quickly—even in noisy or crowded environments.

APIs and Integrations

Incident Aware also extends beyond its own channels through secure APIs. This makes it easy to connect the platform with existing dashboards, ticketing systems, or analytics tools, allowing organizations to unify emergency communications with their broader safety and IT strategies.

Why It Matters

Emergencies are unpredictable, but communication shouldn’t be. Incident Aware ensures that critical alerts cut through noise, reach the right people, and provide clear, actionable information—without depending on any one device or channel. From workplace violence prevention to weather alerts or IT disruptions, the platform helps organizations reduce response times, improve situational awareness, and keep people safe.

When emergencies happen, speed and clarity of communication matter. Genesis Systems, fully integrated with RingCentral, provides organizations with a powerful platform that unifies emergency alerting, incident tracking, and call management.

With Genesis, alerts can be dispatched instantly through multiple channels: SMS, voice, email, app notifications, and even overhead paging. Notifications can include GPS location data, giving responders the precise information needed to act quickly. Whether it’s a 911 call, a weather event, or a panic alarm, the system ensures that critical information reaches the right people at the right time.

What sets Genesis apart is its ability to integrate with existing on-site multicast and SIP paging equipment, amplifying messages across facilities for maximum reach. This bridges the gap between cloud-based RingCentral communications and the physical infrastructure already in place—without costly replacements.

Beyond emergency response, Genesis also enhances daily operations with detailed call analytics, usage tracking, and advanced reporting. These insights help organizations control costs, prevent misuse, and improve efficiency while keeping staff and stakeholders connected.

By choosing Genesis for your RingCentral system, organizations gain a unified, future-ready communication system that improves safety, compliance, and decision-making—ensuring that every call and every alert contributes to a smarter, safer workplace.

Contact Genesis to learn more.

In an emergency, every second counts. Overhead paging provides one of the fastest and most effective ways to communicate critical information to everyone in a building or campus. Overhead paging instantly broadcasts clear instructions to all occupants, ensuring no one is left uninformed.

 With a single announcement, staff can direct people to evacuate, shelter in place, or avoid hazardous areas. Paging systems can also be zoned, allowing targeted messages to specific areas without creating unnecessary panic elsewhere. This level of speed and control helps organizations maintain order, reduce confusion, and protect lives.

Overhead paging is a proven tool that complements modern emergency alerting systems, providing reliable, real-time communication when it matters most.

 Contact Genesis to learn more!